Support / 帮助

Contact / 联系

support@icsr.cc — ICSR Tech LLC. Include your app version, phone model and a description. Do not email passwords, verification codes or unnecessary health records.

请说明版本、手机型号和问题，不要发送密码、验证码或不必要的健康记录。

Missing steps / 没有步数

Android: grant Steps access in Health Connect and ensure a compatible phone or wearable app has written data. iPhone: allow Motion & Fitness, or connect Apple Health for wearable records. Pull down to refresh after your source syncs. “No record” differs from a verified zero.

Android 需要授权 HC 步数，并由兼容运动或手表 App 写入数据；iPhone 需要运动与健身授权，穿戴记录可通过 Apple Health 接入。来源同步后下拉刷新；暂无记录不等于零步。

Account recovery / 找回账号

Choose Forgot password on the sign-in screen and verify your recovery email. Existing test accounts without a recovery email can add one under Profile while signed in. Never share verification codes.

登录页选择忘记密码，验证恢复邮箱。未绑定邮箱的已有测试账号，请登录后在个人资料绑定。

Delete account / 删除账号

Delete on the web / 在网页删除, or Settings → Profile → Delete account. If you cannot sign in, contact support for an identity-verified request.